Guest experience
EP. 01
Write accommodation guidance international guests can understand
Translation apps do not always explain a shared entrance or a boiler's Away button. Use short actions and real photos to make accommodation guidance clear.
HOST JOURNAL
Guest experience
What international travelers need to navigate Korea and feel comfortable during their stay.
Browse by topic
Open a chapter and go directly to the article you need.
GUEST EXPERIENCE · 01—20
Common challenges for international travelers in Korea
01—04Language, transport and check-inMaps, public transport and finding the entrance4
Guest experience
EP. 02
The map says “Arrived,” but the guest cannot find the entrance
A map pin may point to the middle of a building while the entrance is in another alley. Explain the final 100 meters so guests can reach the right door.
Guest experience
EP. 03
Explain public transport and taxi routes to your accommodation
Korean transport is convenient, but exits, directions and transfers can be unfamiliar. Give guests one or two clear routes to the accommodation.
Guest experience
EP. 04
Self check-in that makes building entrances and door locks clear
A guest with only “door code: 1234” may not know which keypad it belongs to. Explain each door's role and reveal codes when they are needed.
05—10Daily life during the stayHeating, waste, emergencies, food and payment6
Guest experience
EP. 05
Help international guests use boilers and appliances
Korean boiler controllers labeled Heating, Hot water and Away can be unfamiliar. Explain the functions guests need with photos of the actual controls.
Guest experience
EP. 06
Make waste sorting easy for international guests
“Where do I put rubbish?” is a common guest question. Explain your property's actual steps with photos rather than all of Korea's waste rules.
Guest experience
EP. 07
Essential emergency information for international guests
An alarm, sudden pain or a leak can leave a guest unsure whom to call and how to describe their location. Keep emergency numbers and first actions short and clear.
Guest experience
EP. 08
How hosts can help international guests order food
Photo-free menus, Korean kiosks and delivery-app verification can make ordering difficult. Clear accommodation addresses and pickup points help without ordering on a guest's behalf.
Guest experience
EP. 09
Payment and currency-exchange questions: how far should a host help?
Cards are convenient in Korea, but overseas cards do not work everywhere. Explain alternatives when payment fails and keep accommodation transactions separate.
Guest experience
EP. 10
When international guests cannot register for a Korean app
A delivery, taxi or booking app may require Korean phone verification. Explain usable alternatives without making one app essential to the stay.
11—15Bookings and changing plansAttractions, luggage, weather and lost property5
Guest experience
EP. 11
Include booking information in your local attraction guide
A famous place is easy to search for, but tickets and walk-in access may be unclear. Give guests a way to check, rather than a long list of names.
Guest experience
EP. 12
Explain luggage storage before and after check-in
Morning arrivals and evening flights rarely align with check-in and check-out. Clear storage arrangements help guests plan the day.
Guest experience
EP. 13
Prepare accommodation guidance that changes with the weather
Cold brings boiler questions; heat and humidity bring air-conditioner questions. Prepare appliance guidance and travel tips guests will need as weather changes.
Guest experience
EP. 14
Lost belongings: prevention, storage and contacting guests
A guest heading to the airport may not be able to return for a charger, passport or wallet. Add a short departure reminder and agree on a found-item procedure.
Guest experience
EP. 15
Explain shoes, noise and waste rules through clear actions
Removing shoes, keeping quiet at night and separating food waste may be new to international guests. Explain the reason and action instead of listing prohibitions.
16—20Longer stays and departureHealth, longer stays and airport travel5
Guest experience
EP. 16
What to include when recommending nearby cafés to international guests
Kiosks, vibrating pagers and self-service tray returns can be unfamiliar. Give guests useful context alongside your nearby café suggestions.
Guest experience
EP. 17
Prepare useful guidance for an international guest who feels unwell
Illness in an unfamiliar country raises questions about clinics, pharmacy hours and language. Help guests find assistance while leaving medical decisions to professionals.
Guest experience
EP. 18
Prepare everyday guidance for long-stay guests
Guests staying weeks ask about laundry, supplies, waste and deliveries rather than just check-in and sightseeing. Prepare guidance for living in the accommodation.
Guest experience
EP. 19
Prepare clear check-out and airport-travel guidance
Departure morning combines packing, passports, waste and choosing an airport route. Separate check-out actions from travel information to make the last day easier.
Guest experience
EP. 20
What makes a good guest guide? Information guests can find themselves
An address without a clear entrance, or appliance instructions without usable steps, can still leave guests stuck. A good guide helps them find what they need when they need it.
WITH STAYV HOST
Make guest information easier to use
Bring check-in, Wi-Fi and accommodation instructions together in one mobile guide.