Using stayV Host
EP. 01
Create your first property guide
Create a property in stayV, add essentials such as its name, introduction and check-in time, and publish your first guide. Includes an introduction you can adapt.
HOST JOURNAL
Using stayV Host
Step-by-step guides for creating, reviewing and sharing a digital accommodation guide.
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STAYV HOST GUIDE · 01—33
How to use stayV Host
01—04Start and basic settingsCreate a property and set its basic information4
Using stayV Host
EP. 02
Find your way around the dashboard
Check your property status, edit information and open the guest guide from the dashboard. Learn the difference between the guest link, Guide Code and door-lock code.
Using stayV Host
EP. 03
Using the property editor: 10 menus, saving and previewing
Learn what the property editor's 10 menus do, where to save ordinary fields and cards, and how to check your changes in Preview.
Using stayV Host
EP. 04
Set up your basic information and location
Help guests recognise the property they booked with a clear name and introduction, then register its address and map location accurately.
05—09Write guest informationPhotos, arrival, facilities, rules and FAQs5
Using stayV Host
EP. 05
Add property photos and host information
Choose the first photo guests see and introduce the person helping them during their stay. Includes a host introduction you can adapt.
Using stayV Host
EP. 06
Create arrival instructions and choose when guests see them
Create an arrival card that guides guests from the station to your entrance. Includes step-by-step examples and help choosing its audience.
Using stayV Host
EP. 07
Create stay information: check-in, check-out and Wi-Fi
Organise frequently requested information such as check-in times and Wi-Fi, then create useful cards such as departure instructions. Includes adaptable examples.
Using stayV Host
EP. 08
Add amenity instructions for air conditioners, boilers and more
Create appliance cards guests can follow, helping answer questions such as which button to press on an air conditioner or boiler.
Using stayV Host
EP. 09
Write house rules and FAQs
Separate rules guests must follow from questions they often ask. Includes examples for quiet hours, shoes and luggage storage.
10—13Translate, publish and shareLanguages, publication checks and guest links4
Using stayV Host
EP. 10
Create a multilingual guide for international guests
Show Korean guidance in English, Japanese and Chinese. Follow the process from writing clear originals to reviewing translations and checking the guest view.
Using stayV Host
EP. 11
Check your guide and publish it
A new property needs to be published before guests can open its link. Review required fields, information hidden in photos and the final live guest view.
Using stayV Host
EP. 12
Share your guide with a guest link or QR code
Send a published guide to guests and put a QR code in the room. Includes a message example and the difference between links, Guide Codes and door codes.
Using stayV Host
EP. 13
What does the stayV guide look like to a guest?
Open your finished guide as a first-time guest. Check Home, Guide, Rules, Nearby and Contact in the order guests use them.
14—17Connect and review reservationsVisibility, reservation views and calendars4
Using stayV Host
EP. 14
Separate public guidance from booked-guest information
Show nearby stations publicly, exact addresses to booked guests and entry codes when it is time to enter. Set each item's audience and check the guest view.
Using stayV Host
EP. 15
Find schedules, access details and messages in Reservation operations
The property editor and Reservation operations do different jobs. Follow one reservation from checking its dates to preparing access information and messages.
Using stayV Host
EP. 16
Connect your Airbnb calendar to stayV
Register Airbnb's calendar link in stayV to import dates without retyping them. Follow screenshots from finding the link to comparing the first imported dates.
Using stayV Host
EP. 17
Check imported reservations and prepare guest guidance
An imported reservation may still need guest-guidance preparation. Compare it with the original, confirm it in stayV, then check codes and release times.
18—21Reservation-specific accessManual reservations, release times and messages4
Using stayV Host
EP. 18
Add direct reservations and manual blocks
Record dates missing from external calendars, such as phone bookings or repair periods. Learn the difference between a direct reservation and a manual block, then check what you saved.
Using stayV Host
EP. 19
Set arrival and entry-guidance times for each reservation
Let guests see the address before arrival and door codes when it is time to enter. Adjust reservation guidance windows for early check-in or late check-out.
Using stayV Host
EP. 20
Manage Airbnb confirmation codes and stayV Guide Codes
Check which code opens each reservation's guide and explain changes clearly, so guests can distinguish Airbnb references from door codes.
Using stayV Host
EP. 21
Prepare reservation messages and record delivery
Choose property message templates, adapt them to a reservation and send them in the Airbnb conversation. Includes a check-in message example.
22—25Useful tools for guestsWi-Fi QR, maps, nearby places and taxis4
Using stayV Host
EP. 22
Create a Wi-Fi QR code for the room
Let guests connect by scanning rather than typing a long password. Create, print and place a Wi-Fi QR code, then test it on a phone.
Using stayV Host
EP. 23
Save the guest guide as a PDF and print it
Open the public guide for printing to create a paper room guide or PDF. Learn what it includes, what it leaves out and when to replace it.
Using stayV Host
EP. 24
Show maps and nearby tourism information
Help guests answer “Where can we go nearby?” Enable nearby tourism information, then follow a place card through to directions in an external map.
Using stayV Host
EP. 25
Help guests use taxi cards and taxi-app links
Prepare a Korean address guests can show a driver. Check a practical vehicle stopping point and follow the guest screen through to a taxi app.
26—30Manage guides and get helpAnalytics, property status, accounts and support5
Using stayV Host
EP. 26
Use guest visits and clicks to improve guidance
Use visit and click records alongside real guest questions to choose what to improve. Review one property and period, then refine one instruction at a time.
Using stayV Host
EP. 27
Copy an existing property to create another guide
Reuse rules and appliance instructions for a second property. Learn which copied details need review and which information must be entered again.
Using stayV Host
EP. 28
Manage publication, pauses, archiving and restoration
Choose the appropriate guide state when pausing or reopening a property. Compare public-access pauses, operational pauses and archiving, then check the link.
Using stayV Host
EP. 29
Check your account, plan and exported data
Check your login account and plan, then download the guidance and photos you created. Learn how property housekeeping differs from deleting an account.
Using stayV Host
EP. 30
Find help and contact support
When a button is missing or saving looks wrong, search the help centre and send a useful support question. Includes an example and information to leave out.
31—33On-site work and calendarsDaily tasks, condition records and calendar export3
Using stayV Host
EP. 31
Manage today's tasks and property preparation schedules
Plan cleaning and inspections between check-out and the next arrival. Follow today's tasks through creating work and recording completion.
Using stayV Host
EP. 32
Record property condition and inspection photos
Save condition notes and photos after cleaning to support later checks. These host-only records can be linked to the relevant work.
Using stayV Host
EP. 33
Export direct reservations and blocks to external calendars
If a direct stayV reservation still leaves dates open in Airbnb, connect stayV's export link to block them there too.
WITH STAYV HOST
Make guest information easier to use
Bring check-in, Wi-Fi and accommodation instructions together in one mobile guide.